Some good news at last night’s IndyGo board meeting about Open Door.
The Indianapolis paratransit service was running at an on-time rate of 89 percent at the end of December, according to Roscoe Brown, Vice President of operations. That’s compared with 65 percent in August.
WTHR-TV reported in November that the bus company had withheld $960,307 in payments to contractor Transdev for poor service.
Brown said IndyGo has withheld October payments, but released payments for November and December “minus liquidated damages.” Transdev is on track to achieve its contract goal of 95 percent on-time performance, Brown said.
A representative for the company said the improvements had been achieved by adjusting the “run-cut,” or drive scheduling. Peak demand time for Open Door is 7-8 a.m., but most of the drivers were starting work at 9 a.m.
“They had already missed the party,” the representative told board members.
IndyGo is issuing an RFP to look at best practices for providing paratransit service and to make recommendations for improving Open Door. Board members will also be visiting the Transdev operation to better understand how it functions, Brown said.
Elsewhere, President and CEO Michael A. Terry, announced that he is departing the agency.
“After 15 years of service, I’m going to be leaving,” he told the board. “It’s time. The organization is in excellent shape and it’s time to pass the baton.”
Terry, a 1974 graduate of DePauw University, previously was a deputy commissioner for the Indiana Bureau of Motor Vehicles before joining IndyGo in 2003 as Vice President for business development and marketing.
“I’m not leaving right away,” he told the board. “I’ll be here to support the search and the succession plan.”
After the meeting Terry reflected on what the job had meant to him.
“This is a mission,” he said. “We’re doing very important work for Indianapolis, and we’re making progress. That’s very good to see.”
No comments:
Post a Comment